特定商取引法に基づく表記
Distributor
VANTOP COMPANY Ltd.
Sales Manager
代表取締役 葛西 由起子
location
〒036-8003 17-1-604 Ekimae-cho, Hirosaki City, Aomori Prefecture
telephone number
0172-26-7297
email address
Payment Method
Credit card payment, cash on delivery, convenience store payment, bank transfer, cashless payment
Customer costs other than the product price
・10% consumption tax
・COD fees when purchasing by cash on delivery
・Payment fee when purchasing at a convenience store
・Bank transfer fees when purchasing via bank transfer
・Gift wrapping fee
You will receive an order confirmation email within 24 hours of placing your order.
Delivery time of the product
Please check your order details, and if you wish to make any changes, please contact us via our email address. Our staff will respond to you.
受注後5日以内に出荷いたします。
*Orders placed on Saturdays, Sundays, and public holidays will be shipped after the holiday.
*Delivery of products may be delayed due to bad weather, delivery circumstances, or other reasons.
Please note that we will not accept returns or exchanges due to customer reasons (order mistake, dissatisfaction, etc.) unless the product is defective.
Returns and Exchanges
However, we will only accept exchanges and returns if the defect is due to our fault. Please contact us by email within 5 days of receiving the product. We will respond by replacing it or refunding the money. Please note that we will not be able to accept requests for returns or exchanges after 5 days.
Please note that we will only cover the shipping costs if the defect is due to our company, so please send the item by cash on delivery. Please note that you will be responsible for the shipping costs for returns and exchanges due to your own reasons.
国内（下記地域を除く）への送料は商品価格に含まれています。
For shipments to Hokkaido, Okinawa Prefecture, Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, and Kagoshima Prefecture, an additional shipping fee of 949 yen will be charged.
Regarding product shipping
海外への発送は承っておりません。ご了承ください。
Please note that you cannot choose the delivery company.
In principle, your order will be shipped within 3 to 5 days after it is placed (excluding some areas).
About inquiries
原則、メールのみの対応となります。お電話での対応をご希望の方は、お客様からのメール確認後、こちらから3日以内にご連絡させていただきます。